Career

Job Responsibilities

• Airline Ticketing & reservation (Domestic & International).
• Creating PNR, Issuing and Reissuing Tickets using GDS (Sabre, Galileo & Others), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
• Dealing with customer complaints and requests effectively and courteously.
• Upselling by informing customers of additional services or special packages, such as Hajj package, Umrah package, tours & travels package, or upgraded seats/accommodations.
• Making invoices & maintain ticketing and visa-related accounts.
• Manage corporate clients through emails/text and other ways of communication.
• Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
• Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
• Having experience on group ticket arrangement is advantageous.
• Experience of handing IATA is a must.
• Any other duties assigned by the Management.
• Good relationship with Local and Foreign Airlines in Bangladesh